Frequently Asked Questions

All Questions Welcome - Any Time, Day or Night.

Explore your options:

What is this charge?

If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.

Why are My Billing and E-mail Addresses Required?
Will there be anything sent to me in the mail/or via e-mail?

Again, our services are designed to be as discreet as possible. The reason we ask for your name and full mailing address is solely to process your payment. Financial institutions require this verification for your privacy and financial security. No documentation will be forwarded to either address, ever!

My Credit Card was Rejected Upon Sign-Up, Why?

Unfortunately, we do not have access to rejection/denial data. Information of this matter is not disclosed to us due to its confidential nature. Please contact your credit card company directly to discuss your financial standing.

Billing Details.

After joining, and my payment is processed, what information will appear on my credit card statement? Your financial statement, issued by your bank/credit card handler, will be billed as vibrantplaytime.com. Again, our discretion and your privacy are extremely important to us!

How Often Will I Be Charged?

All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on January 1st, your card will be charged again on February 1st. If your membership started on January 14th, your card will be charged on February 14th, and so on. If you so decide to cancel your account before the re bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on January 2nd and we receive your cancellation on January 10th, your account will expire on February 2nd.

Chargeback a Transaction?

Chargebacks are very time consuming and can delay funds from being returned to you. It is an extensive paper process between banks and merchants. There is no need to contact your bank, or credit card company, directly to process a chargeback. Contact us immediately, and we will issue you a refund without any delays.

Refund and Cancellations.

Want to cancel your membership? Require a refund?
Customers may cancel and/or request a refund at any time.
Our team is available to process such requests 24 hours a day, 7 days a week.

Refunds issued must allow 3-5 business days for the funds to be returned.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

Reach us using any of the following:
Email: support@vibrantplaytime.com, Chat: vibrantplaytime.com, Phone: (800) 462-7561

Misplaced and/or Forgotten my Username and Password.

Not an issue! We are here to help 24/7! Please click HERE and we will forward you to the password section on our page. From there you will be directed on how to obtain a new password. No worries, we all go through this - so many passwords so little time!

My Username and Password Do Not Work.

Your username and password must be entered in the exact case sequence as you created them at sign up, as they are case sensitive. Mistyping errors account for 90% of access difficulties. If you still experience issues please feel free to contact us, or try to create new credentials by clicking here.

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